Write to us:

UK

Payment Options:

Myskincare.co.uk accepts payments using Visa, MasterCard, Solo, Switch, Delta and Electron cards.

Can I cancel my order after it has been submitted?

If your order has not been processed, ie. you cancel reasonably quickly after your order, we should be able to cancel it at no charge. If your order has been despatched, you will need to arrange sending the products back in good condition (unused) and you will be refunded minus a 5% handling charge + all delivery costs.

Our Guarantee:

Every item we sell reflects our commitment to give you the best quality, service and value every time you make a purchase. If you are not satisfied with your product for any reason, simply return it to us stating the reason within 30 days for a refund or exchange. Please see 'Shipping and Returns' for more information.

Myskicare.co.uk will not divulge any information we receive from our customers to anyone. We will not rent, sell or give your name or credit/debit card information or purchase history to any company or individual.

At Myskincare.co.uk our customers' security is very important to us. We support the internet standard of secure socket layers or SSL to ensure that the transmission of your sensitive information cannot be intercepted or decoded.

Your personal information, such as:

Your name, street address, telephone number, fax, e-mail address or any other personal information will not be used without your consent. The personal information that you provide to us is used only to process your order(s), reply to your questions, and to improve your future experiences with our website.

The Information We Collect:

This notice applies to all information collected or submitted on the Myskincare.co.uk website. On some pages, you can order products, make requests, and register to receive materials such as our newsletter, special offers and product updates. The types of personal information collected on these pages are your name, address, email address and phone number.

On some pages, you can submit information about other people. For example, if you order a product online and want it sent directly to the recipient, you will need to submit the recipient's name, address and email address.

Information we do not collect:

We do not collect, or have access to, information such as credit card, debit card and date of birth.

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Cookies:

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site.